Client Engagement Specialist, Global Risk Insights (EMEA)

Overview

In this role you manage renewals for a defined set of GRI customers in the EMEA region, protecting existing revenue and enabling upsells alongside the Account Executive. You collaborate with Product, Technology, and Partnerships to ensure client needs are met and renewals succeed. You drive the renewal lifecycle, onboarding, and customer training to maximize value and retention. This is a revenue‑critical, cross‑functional role with a strong focus on customer understanding and proactive risk management.

Pay / Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits

Responsibilities

• Develop and own retention strategy for assigned GRI accounts in collaboration with the Account Executive and CES colleagues
• Identify high-risk renewals and devise turnaround strategies with management and cross‑functional teams
• Monitor product utilization and usage trends using Tableau and other data sources; track monthly changes
• Oversee onboarding of new customers/users and arrange training with Product Training Specialist as needed
• Serve as internal training point of contact for GRI products in the EMEA region
• Manage renewal lifecycle including pricing, contracting, invoicing, and client support
• Support upsells into existing accounts to maximize client ROI
• Build customer knowledge, understand value drivers, decision-makers, and competitive landscape
• Capture and relay customer feedback and competitive intelligence to Product, Content & Marketing
• Identify opportunities for revenue growth (upsell/cross-sell) and coordinate with sales team
• Develop and update Client Success Plans (CSPs) and adjust based on usage data
• Maintain accurate client records and communicate primarily via phone, email, and occasional in-person meetings in EMEA

Key requirements

• Min 2-4 years in client engagement, customer success, or account management
• Interest or experience in Geopolitics, Risk, Security and Intelligence (desirable)
• Excellent English communication skills (written and verbal)
• Ability to multi-task and meet tight deadlines in a collaborative, fast-paced environment
• Strong project management and organizational skills with attention to detail
• Proficient in Microsoft Office and Google Drive
• Knowledge of Salesforce and Tableau (desirable)
• Additional European languages desirable (Spanish preferred)

• clear communication
• collaboration
• attention to detail
• Salesforce
• Tableau
• Microsoft Office

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