Head of Customer Experience & Services

Company: Bournemouth Churches Housing Association Limited
Apply for the Head of Customer Experience & Services
Location: Coventry
Job Description:

Key Forensic Services in Coventry, Norwich or Warrington is seeking a Head of Customer Services Department to lead the customer services team and ensure service levels meet regulatory expectations. The role requires strategic oversight, stakeholder management, and strong leadership to drive improvements in customer experience and complaint handling.

Applicants must have resided in the UK for the previous five years to pass our stringent security clearances; only candidates with UK continuity

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Posted: October 3rd, 2026