Want to build something that actually moves the needle – at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn’t just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself. We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations – today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That’s exactly the opportunity: if you’re the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You’ll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe. This isn’t a role for someone who wants a fully paved roadmap. It’s for someone who wants to build the road. A day in the life
Key job responsibilities
- Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams – fleet, fuel, incentives, and beyond
- Strengthen and build new financial controls and audit trails – find the gaps before they become problems
- Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
- Chase down payment discrepancies across EU countries – trace the data, find the root cause, fix it, and make sure it doesn’t come back
- Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
- Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech
Bonus Points
- AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language
About the team
Our team is focused on delivering programs that improve the experience for our customers while driving operational excellence across the business. We value collaboration, clear thinking, and a willingness to roll up our sleeves to get things done. As we continue to grow, we are investing in new mechanisms and scalable solutions that will shape how we operate in the years ahead. You will join an inclusive group of program managers who support each other, challenge ideas constructively, and take pride in delivering results that matter.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
#J-18808-Ljbffr…