We’re seeking a Guest Service Manager to take ownership of guest services at one of London’s most prestigious corporate destinations. You’ll be leading and inspiring an exceptional team of 5 Rapport Ambassadors. This is a highly visible role, perfect for a hands‑on leader who thrives in a fast‑paced, front‑of‑house setting and knows how to set the tone for exceptional service. If you’re a natural people‑person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine. Contract type: Full‑time, permanent Hours: 40 per week (Monday‑Friday; on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs) Salary: Between £46,000 and £48,000
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Build and nurture strong relationships with stakeholders at all levels.
- Identify opportunities to enhance the guest journey and operational efficiency.
- Motivate and develop your team to consistently exceed expectations.
- Uphold the prestige and reputation of the client brand at every interaction.
- Monitor KPIs to assess guest satisfaction and operational efficiency.
- Coordinate with internal departments for swift resolution of guest issues.
- Support recruitment and HR activities, including onboarding and development reviews.
- Facilitate feedback sessions to drive continuous improvement.
- Prepare monthly and quarterly reports on key operational metrics.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have at least two years of leadership experience in a similar role.
- Be knowledgeable about HR and Recruitment procedures, and best practices.
- Show genuine passion for team development and personal growth.
- Exhibit strong financial acumen coupled with exceptional communication skills.
- Bring an engaging personality that emphasises integrity and high service standards.
- Demonstrate excellent interpersonal skills, influencing positive outcomes.Thrive under pressure while maintaining a proactive and intuitive approach.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
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