Salesforce Product Manager

Overview

In this role, you will lead the vision and delivery of a new efactoring platform and CRM for a fintech client, shaping product strategy across Salesforce/Service Cloud and Financial Force. You will work with Technology, Sales, Marketing and Commercial teams to drive ROI and customer experience, balancing governance and roadmap with hands-on configuration. You’ll act as a bridge between business stakeholders, admins and developers to design, deploy and continuously improve the platform. This is a high-impact, cross-functional opportunity to build a scalable product from scratch in a rapidly growing area.

Pay / Benefits

• remote work
• office attendance required in Central London
• competitive salary 70k

Responsibilities

• Define and deliver product strategies that meet business needs and drive revenue
• Own P&L for the product/solution and align with objectives
• Build and maintain product roadmaps including compliance considerations
• Translate value drivers into user stories and specifications for commercial and tech teams
• Collaborate with Product Marketing on product launches and documentation
• Monitor performance of product launches and iterate based on data
• Conduct training workshops to enable internal champions
• Scope Salesforce/Service Cloud, Financial Force, and internal process configurations
• Act as Salesforce consultant to establish best practices, gap analysis and business improvements
• Manage governance and prioritisation across Salesforce/Service Cloud and Financial Force platforms

Key requirements

• Experience as a product lead or manager
• Strong product management and business analysis skills with problem-solving using IT and BI tools
• Experience in a project-oriented environment with high delivery expectations
• Hands-on Salesforce configuration experience (workflows, reports, dashboards, validation rules, security)
• Certifications ideally Advanced Administrator or Sales Cloud/Service Cloud Consultant
• Experience with Service Cloud, Sales Cloud, Financial Force
• Desirable: Marketo, Asperato

• Cross-functional collaboration
• Strategic thinking with ROI focus
• Stakeholder management
• Salesforce configuration: workflows, reports, dashboards, validation rules, security controls
• Service Cloud and Sales Cloud experience
• Financial Force

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