Visual Merchandising & Styling Lead

Overview

In this Team Lead role with Nike, you drive premium brand experiences and exceptional consumer service in a busy West London store. You will coach and motivate your area’s team while supporting daily business to hit sales targets across in-store and digital services, merchandising, and campaigns. You act as a brand ambassador for Nike initiatives and ensure adherence to standards, collaborating with store leadership to solve problems. You’ll balance customer focus with team leadership to deliver a compelling consumer journey and maintain a positive work environment.

Pay / Benefits

• Competitive compensation and benefits package
• Monthly performance-based bonus
• Diversity, Equity & Inclusion
• Generous employee discounts (online and in-store)
• Brand-new Nike outfit for the team
• Casual work environment

Responsibilities

• Deliver exceptional consumer service and premium brand experience on the sales floor
• Coordinate, coach and motivate the in-area team; support cross-functional collaboration
• Support daily business to achieve sales targets including digital services, visual merchandising, and promotional campaigns
• Identify and solve problems in partnership with store leadership; uphold Nike standards and guidelines
• Lead by example to deliver high-quality athlete and consumer experiences; align with commercial, athlete experience and consumer experience initiatives
• Ensure compliance with brand standards and store policies

Key requirements

• Customer service and/or retail experience preferred
• Ability to manage a small team of peers
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours (7am-10pm) including days, evenings, weekends, holidays

• Effective communicator
• Collaborative teammate
• Brand ambassador
• Visual merchandising
• Product sales techniques
• Retail operations knowledge

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