Visual Merchandising Lead, Head Office, Hybrid

Visual Merchandising Lead

Head Office | Hybrid

Key Responsibilities

• Lead the delivery of all window displays across the estate, from briefing design agencies to final implementation.
• Produce clear VM guidelines and communication for shops, ensuring consistent execution.
• Develop layout principles and visual standards that elevate product presentation and customer experience.
• Maintain and manage VM equipment, fixtures and fittings across all shops.
• Respond to shop queries, range changes and sell-through impacts.
• Partner with Cluster Managers and Retail Operations to coach and embed VM standards.
• Support new shop openings, refurbishments and re‑sites with effective merchandising solutions.
• Manage the VM budget and plan resources for future developments.
• Regularly visit shops to stay close to customer needs and feedback.

About You

• Experience leading VM across a retail estate.
• Confident project leader with strong cross-functional collaboration skills.
• Skilled in producing design-led printed materials and working with external suppliers.
• Highly organised, proactive and customer-focused.
• Strong communication skills and a hands‑on, enthusiastic approach.
• IT literate (Excel & PowerPoint) and flexible to travel across the UK

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