HR Operations Manager – Pay & Reward – 90,000 – London

Overview

In this role you will own pay, reward and payroll processes within a London-based financial services firm, partnering with the payroll provider and Finance to ensure accuracy and efficiency. You will manage the reward lifecycle, lead the annual pay review, and maximise Sage system capabilities. You’ll combine strategic oversight with hands-on delivery to improve governance, controls and system effectiveness. This role offers impact across HR operations and global mobility.

Responsibilities

• Own end-to-end reward lifecycle from salary changes to annual pay reviews
• Manage relationship with third-party payroll provider to deliver accurate payroll
• Lead annual pay review process, coordinating stakeholders and timelines
• Ensure alignment of payroll, reward and people data across HR and Finance
• Maximise Sage payroll system capabilities, drive automation and reporting improvements
• Govern/payroll and reward processes with appropriate controls and compliance
• Identify and drive process improvements to streamline HR operations
• Provide data insights on payroll, reward and people metrics for decision-making
• Act as SME on pay, payroll and reward, advising HR and stakeholders
• Support wider HR projects requiring operations, systems, payroll or reward input
• Balance strategic thinking with hands-on delivery to improve ways of working
• Support management of global mobility related pay and reward considerations

Key requirements

• Experience in HR operations, payroll and reward, ideally in a complex organisation
• Proven experience managing or overseeing a third-party payroll provider
• Strong knowledge of the annual pay review and reward cycle
• Experience with HR/payroll systems, with Sage knowledge desirable
• Track record of improving processes, systems and operational efficiency
• Experience with global mobility or internationally mobile employees
• Strong analytical skills and attention to detail
• Ability to engage senior stakeholders across HR, Finance and business
• Excellent organisational and project management skills
• Pragmatic, solutions-focused approach and ability to deliver

• Analytical mindset
• Attention to detail
• Stakeholder management
• Sage payroll
• Payroll systems
• Data analysis and reporting

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