Commercial Coordinator

Commercial Coordinator

Company Overview:Rubicon Bridge is a fast-growing SaaS provider to the FMCG/Ecommerce/Health & Wellness industry. As a major partner of Amazon and Santander, we specialise in helping brands looking to sell globally become compliant with European regulatory requirements. Our flagship software is revolutionising regulatory compliance for the FMCG/Health and Wellness industry.We are seeking a Commercial Coordinator to help us respond to inbound enquiries much faster and more commercially. This role covers HubSpot lead handling, follow-up communication, product demos, and quoting, combining a strong working knowledge of Bridge with a technical and regulatory grounding that gives prospects confidence from the first conversation.Role Overview:As the Commercial Coordinator at Rubicon Bridge, you will hold responsibility for the speed and quality of our response to inbound enquiries, ensuring leads are processed in minutes and hours rather than days and weeks. Reporting directly to the Chief Growth Officer, you will own inbound lead handling within HubSpot, run product demos, raise quotes, and support client visits where your technical and regulatory background adds value to the commercial conversation. You will play a key role in making sure every prospect speaks to someone who understands both their compliance problem and how Bridge solves it.

Responsibilities:The responsibilities outlined below represent the core elements of the Commercial Coordinator role. However, this is a dynamic position and may evolve over time in response to business needs.

• Own and action inbound leads as they land in HubSpot, ensuring every enquiry is picked up promptly.
• Send timely, well-informed follow-up emails to inbound enquiries.
• Make outbound calls to inbound leads to qualify interest and move conversations forward quickly.
• Support and run product demos for prospects, explaining Bridge’s capabilities clearly and confidently.
• Raise accurate, timely quotes for prospective customers.
• Maintain clean, up-to-date records and pipeline stages within HubSpot for all inbound activity.
• Support client visits where relevant, particularly where a technical and regulatory perspective adds credibility to the commercial conversation.
• Work closely with the wider Commercial team to ensure a consistent, joined-up experience for every inbound enquiry.
• Create, monitor and provide regular updates and reports on key KPI’s performance to management.
• Work closely with the leadership team to align lead handling priorities with strategic objectives.

Key Skills & Competencies

• Commercial Acumen – Ability to translate technical and regulatory understanding into a compelling customer conversation.
• Organisation & Time Management – Ability to juggle a fast-moving inbound pipeline without leads slipping.
• Attention to Detail – Ensuring accuracy across quotes, records, and CRM data.
• Problem‑Solving – Proactive in resolving prospect queries and removing blockers to conversion.
• Communication Skills – Clear and confident written and verbal communication, including on calls and demos.
• Process Discipline – Ability to follow and improve a consistent inbound handling process.
• Discretion & Confidentiality – Especially when handling customer and prospect information.

Qualifications & Experience

• A technical and regulatory background, or demonstrable understanding of compliance issues facing supplement and food brands.
• Proven experience in a commercial, sales support, or customer-facing coordination role.
• Experience using HubSpot or a similar CRM is an advantage.
• Confident communicator, comfortable on calls and running product demonstrations.
• Strong knowledge of Microsoft Office 365 and other productivity tools.
• Demonstrated ability to manage a high volume of enquiries while maintaining accuracy and pace.

KPIs & Success Metrics

• Inbound leads contacted within 4 working hours of enquiry.
• Accuracy and timeliness of quotes and HubSpot pipeline data.
• Conversion rate of inbound enquiries through the pipeline.
• Prospect feedback on speed and quality of first response.
• Achievement of inbound response objectives in alignment with company growth targets.

Why leading brands choose Rubicon Bridge.

Sean Carey BScTechnical Director

Nutrition Group PLC

Nutrition Group has been working with Rubicon for over 10 years with various projects and for regulatory affairs work on our product and manufacturing licences.

Sharmeen MiahRegulatory Affairs Officer

Natures Aid

Rubicon Bridge has transformed how we manage compliance. What once took hours of manual checks now takes minutes. It’s fast, clear, and gives us total confidence in every formulation we submit. A game-changer for regulatory teams

Maarten van deursen – Head of technical development & NPD

Healthspan

Working with Rubicon Bridge has significantly amplified our Technical team. The ability to translate complex regulatory requirements into practical, commercially sound actions has saved us time, cost, and internal bandwidth. It’s a genuine force multiplier for Healthspan!

Meg NangleHead of Research & Development

INW Bee Health

Rubicon Bridge is an easy-to-use compliance tool that can be positioned into any technical or regulatory job role as the go to regulatory platform.

Annemarie Wessels – International Regulatory Affairs

Better Being

Using Rubicon Bridge significantly speeds up our review process, we especially value that the system reports maximum allowed values, required country specific warnings and ‘claims on hold’ options for botanicals all in one go.

Grace Carter

Ethical Nutrition

Set-up was simple and the support team is amazing. There were a couple of ingredient related queries we had which were resolved within minutes.

Jim GardenerManaging Director

RedeMed Ltd

Rubicon exclusively provided all regulatory compliance support for our health care product brands. Their pragmatic and customer-focused approach is second to none

Chris KeebleCEO

Pharma Medico

The amount of time it saves is incredible and also that it has a proven record for its quality and accuracy when launching new products and entering new European markets.

Automate compliance. Accelerate growth.

Rubicon Bridge gives brands the regulatory infrastructure to launch faster, protect revenue and stay compliant as products, markets and regulations change.Built by trusted regulatory experts, Bridge delivers real-time intelligence, clear actions and continuous monitoring — reducing manual work, removing bottlenecks and helping your teams move with confidence.Start automating your compliance today.

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