Quality Assurance Coordinator – Global Contact Centre

Dorchester Collection in London is seeking a Quality Coordinator to support delivery of Quality Assurance across the Global Contact Centre. You will monitor interactions, calibrate calls and emails, and provide timely feedback to teams.

Working with the L&D team, you will help maintain content on management systems, run regular quality checks, and mentor new starters to raise service standards. The role is permanent, based at Knightsbridge, with shift-based hours.

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