Experienced GP Receptionist / Office Administrator
Location: North LeedsSalary: Circa £14.00–£16.00 per hour, dependent on skills and experienceHours: Monday to Friday, 12.00pm–6.00pm, with Saturday hours to be discussedWorking pattern: Site-based
We are recruiting on behalf of a well-established private healthcare provider in North Leeds that is looking for an experienced GP Receptionist / Office Administrator to join its friendly and professional team.
This is a patient-facing role where you will play an important part in ensuring every patient receives a professional, welcoming and high-quality service from their initial enquiry through to their appointment and follow-up.
Reporting to the Reception & Practice Manager, you will manage a range of reception, patient coordination and administrative duties.Previous experience within an NHS GP surgery is important.Applications may also be considered from candidates with strong reception and administration experience gained within a highly customer-focused environment.
The role will include:
- Welcoming patients and ensuring the reception and waiting areas provide a warm, professional environment, including offering refreshments
- Answering telephone calls and responding to emails
- Booking and coordinating patient appointments
- Managing diaries and appointment schedules
- Preparing, maintaining and filing patient documentation
- Providing a professional and supportive service throughout the patient journey
- Making follow-up telephone calls to patients
- Preparing letters, patient information and other practice documentation
- Supporting patient surveys and new patient administration
- General administrative duties including filing, archiving, photocopying and handling post
- Helping to maintain professional and presentable reception and patient areas
- Providing wider administrative support to the practice team as required
- Helping to maintain clean, professional and well-presented reception, patient and clinical areas
- Supporting the practice with routine weekly compliance checks and associated records
Essential skills and experience:
- Previous NHS GP reception experience
- A proactive problem-solving approach, with the ability to use initiative to deliver the high standard of service our patients expect
- A positive, solutions-focused attitude, recognising that you are a key point of contact and play an important role in the overall patient experience
- Excellent customer service and interpersonal skills
- Confident and professional telephone manner
- Strong written and verbal communication skillsExcellent listening skills with the ability to respond sensitively to patients’ needs and concerns
- A discreet and professional approach when handling confidential information
- Ability to prioritise enquiries and take appropriate action
- Ability to manage several tasks simultaneously in a busy environment
- Strong organisational and time-management skills
- Good IT skills and confidence using office systems
- Excellent attention to detail
- Good problem-solving skills
- Ability to remain calm and professional under pressure
- A positive, proactive and team-focused approach
Desirable experience:
- Experience coordinating patient appointments and managing clinical diaries
- Experience handling confidential or sensitive patient information
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