Quality Manager

We are seeking an experienced Quality Manager to lead the quality function within a precision engineering and manufacturing environment. The role will have responsibility for the ISO 9001 Quality Management System, customer quality, supplier quality, inspection, non-conformance and continual improvement. The successful candidate will be technically strong, commercially aware and comfortable working directly with both customers and production teams.

Key Responsibilities

• Lead and maintain the ISO 9001 Quality Management System.
• Manage internal, external and customer audits.
• Act as the key quality contact for customers.
• Manage customer complaints, returns, concessions and corrective actions.
• Lead 8D, RCA, CAPA and NCR processes.
• Identify root causes and implement effective corrective actions.
• Interpret engineering drawings, specifications and GD&T requirements.
• Oversee inspection, testing, measurement and product release.
• Manage FAI/FAIR, inspection plans and control plans.
• Maintain calibration, measurement and traceability systems.
• Support CMM, metrology and precision inspection activities.
• Manage supplier quality, supplier corrective actions and supplier performance.
• Support supplier audits and approval processes.
• Monitor quality KPIs, including scrap, rework, complaints and Cost of Poor Quality.
• Lead continuous improvement and quality improvement projects.
• Support FMEA, APQP, PPAP, SPC and MSA activities where applicable.

Experience & Qualifications

• Proven experience as a Quality Manager, Quality Engineer or similar within precision engineering/manufacturing.
• Strong practical knowledge of ISO 9001 and quality management systems.
• Good understanding of GD&T, engineering drawings and dimensional tolerancing.
• Experience with precision machining, CNC manufacturing or similar engineering processes.
• Experience with CMMs and precision measurement equipment is desirable.
• Strong understanding of NCR, 8D, root-cause analysis and corrective action.
• Experience with internal auditing and external certification audits.
• Knowledge of SPC, MSA, FMEA, APQP and PPAP desirable.
• Engineering or quality-related qualification desirable.

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