Digital Solutions Business Analyst II

Overview

In this mid-level role, you connect business needs with practical digital solutions, working with stakeholders and cross-functional teams to shape products and systems. You translate requirements into clear specifications, support testing, and champion digital processes. You’ll balance user needs with technical constraints while exploring automation opportunities. This role offers cross-team collaboration, exposure to emerging technologies, and impact across large-scale infrastructure projects.

Pay / Benefits

• hybrid work options
• flexible work arrangements
• competitive benefits
• well-being programs
• global corporate benefits
• onboarding Day 1 requirement

Responsibilities

• Drive requirement gathering for digital products aligned with business objectives and user needs
• Translate business needs into functional specifications and user stories
• Collaborate with product managers, designers, and developers across the delivery lifecycle
• Analyze current processes to identify improvement or automation opportunities
• Support solution design balancing user needs, technical constraints, and business goals
• Assist with testing, validation, and user acceptance activities
• Develop production system user requirements to ensure usability and good UX
• Create and maintain documentation including BRDs, functional specs, and process flows
• Facilitate workshops to gather insights and build stakeholder consensus
• Monitor KPIs to measure success and identify continuous improvement opportunities
• Stay informed on emerging technologies and potential applications to enhance operations

Key requirements

• 3–5 years of experience as a Business Analyst in digital/tech projects
• Strong communication with technical and non-technical stakeholders
• Experience writing user stories, requirements, and process flows
• Familiarity with Agile or hybrid delivery environments
• Analytical mindset with attention to detail and problem-solving skills
• Confidence in facilitating discussions and asking targeted questions
• Ability to manage multiple priorities and adapt to change

• Effective communication
• Facilitation and stakeholder management
• Analytical thinking and problem-solving
• User story creation
• Requirements documentation
• Process flow design

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