Customer Feedback & Complaints Investigator

JobsTrackR is seeking a Complaints Investigation Officer in Loughborough on a temporary basis. The role pays £18.96 per hour PAYE and involves collecting and presenting customer feedback to improve service processes.

You will administer the Corporate Complaints Policy, ensure timely, high-quality responses, advise on insurance arrangements, support risk management, and deliver fair, accessible service to all users.

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