Job Description
Customer Services Executive
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Office-Based | Milton Keynes
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£12.85 per hour
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9am-6pm, including every other weekend
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Are you passionate about delivering exceptional customer service and have an interest in fashion and retail? We're looking for confident, professional, and customer-focused individuals to join a busy and supportive Customer Experience team supporting a leading fashion brand in Milton Keynes.
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This is a fantastic opportunity to join a well-established business on a temporary-to-permanent basis, with excellent benefits available once you secure a permanent role.
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Working 5 days per week, including every other weekend.
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Training Hours are 11am-8pm for 2 weeks, from Monday 7th September
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Please note: You must be available for the full training period and have no pre-booked holidays during this time.
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About the Role
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As the first point of contact for customers across the globe, you'll help deliver a seamless and positive customer experience through multiple communication channels. Supporting customers of a popular fashion retailer, you'll assist with everything from product and sizing queries to orders, deliveries, returns, and promotions.
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Key Responsibilities:
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- Handling inbound calls, emails, and live chat enquiries
- Assisting customers with placing orders
- Providing information on current deals, promotions, and products
- Supporting customers with order updates and delivery queries
- Advising on returns, cancellations, and company policies
- Managing customer complaints professionally and efficiently
- Delivering exceptional service every time
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What We're Looking For
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- Previous customer service experience is desirable
- Retail, e-commerce, or fashion customer service experience would be advantageous
- Excellent communication skills
- Strong problem-solving abilities
- A positive, professional, and customer-first attitude
- Ability to thrive in a fast-paced environment
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Temporary to Permanent Opportunity
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During the initial 3-month probationary period, you'll be employed through Tate Recruitment and paid weekly via timesheet submission.
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Once made permanent, you'll move directly onto the company payroll with no additional probation period and will receive company benefits from Day One.
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Permanent Benefits Package
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✨ Hybrid working opportunities after probation
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✨ Overtime available
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✨ Monthly bonus opportunities
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✨ 28 days holiday (including Bank Holidays), increasing with service
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✨ Reward vouchers
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✨ 50% employee discount on fashion products
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✨ Cycle to Work Scheme
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✨ Discounted gym membership
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✨ Health Shield Cash Plan
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✨ Life Assurance
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✨ Modern breakout areas with pool tables, table tennis, free tea & coffee, and more
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