Job Description
Start your technical support career at ConnexAI with an award-winning support team focused on training and developing you into a product expert on one of the most exciting SaaS platforms in the communications industry.
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The role
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You can begin with an 8-week personalised training course on the ConnexAI product suite, which will help you to provide stellar customer support as the first point of contact for ConnexAI clients.
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Our 24/7 support model will provide opportunities to support clients worldwide. You will be able to provide technical support through various communication methods, making sure we maintain our reputation for delivering world-class customer service.
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About us
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We are a rapidly growing omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries.
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Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa. We're not done yet – we're still growing at an incredible rate. We are likely to become Manchester’s tech Unicorn.
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Why join us?
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- Enjoy an excellent training program from the day you start at ConnexAI.
- You will have the opportunity for accelerated career progression, with many of our performing first-liners elevating themselves to 2nd line support within 12 to 18 months.
- Work with an award-winning support team that has worked hard to build a collaborative culture.
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Who is suitable for the role?
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- You will have strong communication skills.
- You will have an interest in technology.
- You enjoy a fast-paced environment with a diverse set of problems to solve
- You have the flexibility to work night shifts and some weekends.
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