Strategic Regional Healthcare Account Manager

Overview

In this role you will own and grow a regional portfolio of healthcare customers, building senior relationships and translating NHS and other healthcare priorities into outcome-led conversations. You will orchestrate SCC’s people, partners and services to deliver measurable value, drive multi-year transformation opportunities, and protect revenue and margins. You work across the healthcare ecosystem to shape regional growth as a trusted transformation partner.

Pay / Benefits

• up to £80,000 salary
• large company benefits
• broad flexible benefits scheme
• 2 paid volunteering days a year
• hybrid working
• career development and lifelong learning

Responsibilities

• Own account strategy, engagement plan and commercial performance for a portfolio of healthcare customers
• Understand customer strategy, environment, technology estate, stakeholders and investment plans
• Build executive-level relationships across clinical, digital, operational and procurement stakeholders
• Create account plans outlining outcomes, whitespace, growth plays and risks
• Coordinate executive sponsorship and wider SCC engagement to strengthen relationships and confidence
• Create, qualify and progress a healthy, region-aligned pipeline
• Lead opportunity strategy from early engagement to close, including governance and win themes
• Translate healthcare priorities into outcome-led discussions and connect to SCC capabilities
• Champion solutions improving resilience, productivity, staff/patient experience and value for money
• Ensure smooth handover to delivery and maintain regular strategic reviews
• Act as orchestrator of the wider SCC account team and collaborate with technology partners
• Provide accurate forecasts, maintain opportunity records and manage governance and compliance
• Deliver revenue, gross margin and pipeline objectives for the region and portfolio
• Maintain customer satisfaction and effective cross-business collaboration

Key requirements

• Proven success in strategic account management, business development or complex solution sales in enterprise or public sector
• Experience with NHS organisations, Integrated Care Boards, health boards or private providers
• Ability to influence multiple stakeholders through complex decision-making and procurement
• Ability to create account strategies, build pipeline, forecast accurately and close complex opportunities
• Strong commercial acumen including revenue, margin, risk, value propositions and negotiation
• Ability to orchestrate multidisciplinary teams and partners around customer outcomes
• Excellent written, presentation, questioning, listening and stakeholder-management skills
• Willingness to travel regionally and work autonomously

• Stakeholder-management
• Strategic thinking
• Communication and presentation
• Experience with strategic account planning
• Complex solution sales across healthcare domains
• Understanding of procurement processes and frameworks

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