Client Retentions Executive — Grow Relationships & Profit

The Collect Group in Newcastle upon Tyne is seeking a Client Retentions Executive to help retain business and deliver high-quality service. You will monitor trade levels, engage with clients, and work with the customer service team on inbound and outbound calls.

With strong maths and English, you will own retention matters, handle queries and escalations, review pricing to maximise profitability, and provide regular status updates on the client base.

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