Senior Account Manager – Highly Regulated Markets

Overview

In this Senior Account Manager role, you drive revenue growth by expanding product adoption and bringing new clients onto the Diligent One Platform. You will own strategic account plans, nurture executive relationships, and coordinate cross-functional teams to deliver measurable business outcomes. The position sits in a fast-paced, high-growth environment and emphasizes trusted advisory interactions with customers. You will shape how clients leverage our solutions to manage governance and risk at scale.

Pay / Benefits

• flexible work environment
• global days of service
• comprehensive health benefits
• meeting-free days
• generous time off policy
• wellness programs

Responsibilities

• Develop deep product and market knowledge to align with customer priorities
• Prospect and manage complex accounts with long sales cycles within designated verticals/territories
• Apply a solutions-selling approach to meet customer needs via the Diligent One Platform
• Build and nurture relationships with prospects and customers, coordinating with internal stakeholders to drive product growth
• Create and execute robust account plans to meet revenue targets and customer needs
• Coordinate Sales stakeholders to prioritize actions across multiple accounts
• Design specialized business plans to drive new business and upsells
• Facilitate feedback loops with product management/marketing on customer pain points
• Manage end-to-end sales cycle with Diligent sales methodology
• Leverage sales tools for prospecting, meetings, win rates, and bookings
• Maintain accurate SFDC records, forecasts, and bookings reporting
• Maintain understanding of the competitive landscape and industry trends

Key requirements

• 4+ years in account management, new business acquisition, and hitting revenue targets
• Experience with sales methodologies such as MEDDIC, Challenger, and Command of the Message
• Ability to build trust and influence senior stakeholders
• Strong desire for continuous learning and product/industry knowledge
• Exceptional presentation, negotiation, and interpersonal skills
• Ability to align technology solutions with business objectives to deliver value
• Self-motivated, resilient, and results-driven in a dynamic, fast-paced environment

• collaboration and teamwork
• customer-centric mindset
• strong communication and influencing
• SaaS sales
• GRC domain knowledge
• MEDDIC methodology

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