Order Management / Customer Service Advisor (Key Accounts) – Temp – Perm [M23 area]

Order Management / Customer Service Advisor (Key Accounts) – Temp – Perm (M23 area)

Temp to Perm (12 weeks temporary)

We are recruiting on behalf of our client based in Wythenshawe for an Order Management / Customer Service Advisor to join their busy Key Accounts team. This is an excellent opportunity to join a friendly and supportive business, with strong progression opportunities and a great team culture.

The Role

This is a fast-paced and varied role focused on managing key customer accounts, ensuring orders are processed efficiently, and providing an excellent level of service throughout the customer journey.

Key Responsibilities

• Processing customer orders accurately and efficiently
• Acting as a key point of contact for clients, providing updates and support
• Advising customers on delivery schedules and managing expectations
• Building and maintaining strong relationships with key accounts
• Handling queries and resolving issues in a timely and professional manner
• Updating CRM systems and maintaining accurate customer records
• Liaising with internal teams and stakeholders to ensure smooth order fulfilment
• Updating and maintaining spreadsheets and tracking information

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