Service Delivery Manager – Oracle Fusion

Overview

Inizio seeks an Oracle Service Delivery Manager to govern and stabilize the Oracle Fusion platform within a global MSP framework. You’ll oversee service performance, governance, and operational delivery for enterprise ERP and related applications, ensuring adherence to SLAs and business expectations. This is a governance-focused role, coordinating with cross-functional teams and vendors to improve service quality and user experience. The position offers flexible work arrangements and a chance to influence enterprise-scale finance systems globally.

Pay / Benefits

• flexible working arrangements (onsite, hybrid, remote)

Responsibilities

• Oversee operational governance of enterprise ERP services via MSP, maintaining stability and performance
• Lead vendor and service management, reviewing performance and driving improvement plans
• Coordinate major incidents and change management for timely service restoration and smooth transitions
• Support commercial governance, license usage monitoring, risk identification, and service reporting
• Manage stakeholder communications to senior leaders across Finance, IT, and Business teams

Key requirements

• Experience governing enterprise application services through a Global MSP
• Knowledge of ITIL Foundation or equivalent
• Experience with ERP platforms such as Oracle Fusion, SAP, Workday or similar
• Vendor management skills with service performance monitoring
• Experience coordinating major incidents with cross-functional teams
• Experience in a global, complex organization

• Relationship building
• Clear communication
• Accountability and collaboration
• Oracle Fusion
• ERP governance
• ITIL / ITSM

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