Job – ID (phone number removed)
Head of Service
Are you an experienced Service Manager, Engineering Manager, Operations Manager or Site Manager ready to take ownership of a UK-wide service operation?
We’re looking for a hands-on engineering leader who can bring structure to a busy service operation, lead from the front and build strong relationships with both customers and engineers.
As Head of Service, you will lead the UK Service & Engineering function, overseeing a team of Service Engineers and subcontractors across a varied portfolio of service, maintenance, installation, upgrade, rebuild and commissioning work.
This is a genuinely varied role. One day you could be reviewing project costs and allocating engineers; the next you could be visiting a customer site, resolving a technical issue or supporting an installation.
You’ll have the opportunity to influence how the service department operates and play a major part in its future growth.
Location: Leeds
Salary: £45,000 – £55,000 per annum, depending on experience and qualifications
Hours: 37 hours per week
Benefits: Company car and company phone
Travel: UK-wide travel, with regular customer site visits and occasional overnight stays
Your responsibilities will include but not limited to:
- Take ownership of UK service operations and day-to-day delivery.
- Plan and schedule engineers, workloads and field activities.
- Allocate resources effectively and manage changing priorities.
- Monitor engineer utilisation, service performance and response times.
- Manage reactive and emergency breakdown requirements.
- Ensure service records, reports and engineer timekeeping are accurate.
- Coordinating engineers, subcontractors and suppliers,
- Managing site activities and project progress
- Conduct site surveys and technical assessments
- Estimate labour, material and engineering requirements
- Monitor service profitability and margins
- Identify opportunities for service contracts, upgrades and business.
Desirable
- HNC/HND or degree in an engineering discipline.
- IOSH Managing Safely or NEBOSH.
- PRINCE2, APM or other project management qualification.
- Experience with CMMS, ERP or service management systems.
- Experience managing customer projects.
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