Remote Customer Service Specialist

Waterstones is seeking a Customer Services Advisor for a remote role with occasional travel to Piccadilly, London or Burton-Upon-Trent. You will be the first point of contact for customers across phone, live chat and email, helping with loyalty, website, availability and payments.

You will join a team focused on delivering high-quality service, work flexibly on a rota between 8am and 6pm, and collaborate with other departments to solve problems and drive customer satisfaction.

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