Quality Manager, Worldwide Grocery Owned Brands

Overview

As a Quality Manager, you will safeguard product quality across our food and beverage range while supporting growth in physical stores and online. You’ll work with cross-functional teams to monitor launched products, analyze trends, and address customer feedback to drive improvements. Your insights will benchmark quality, influence upstream decisions, and automate data- management to scale our private-label brands. This role combines hands-on quality stewardship with strategic, data-driven initiatives in a fast-paced environment.

Responsibilities

• Monitor product performance for launched items and identify trends
• Conduct trend analysis and customer complaint investigations
• Lead product and process improvement initiatives with suppliers and internal teams
• Benchmark quality across categories and drive upstream product/supplier decisions
• Maintain robust quality performance reporting aligned with Worldwide Product Quality
• Identify opportunities to simplify data management and drive automation
• Communicate findings clearly to both technical and non-technical stakeholders
• Collaborate across Product Development, Category Managers, Food Safety, Marketing, Supply Chain, Operations and suppliers

Key requirements

• Bachelor’s degree or equivalent
• Experience cross-functionally and across regions
• Strong oral and written communication skills
• Experience in trust and safety compliance or risk
• Proficiency with Excel

• customer-obsessed
• strong interpersonal skills
• problem-solving
• solution-oriented
• clear communicator
• Excel

…