H&V is a leading distributor of high-quality plumbing products, dedicated to serving the needs of plumbers merchants across the UK. We are seeking a motivated Sales Administrator to join our team.
We are looking for an organised, proactive and customer-focused Sales Administrator to support our sales team and ensure the smooth running of our day-to-day sales operations.
The Role
As Sales Administrator, you will play a key role in supporting the sales team and maintaining strong relationships with our independent plumbing merchant customers. You will be responsible for processing orders, managing customer enquiries, coordinating with internal departments and ensuring customers receive an efficient and professional service.
The ideal candidate will have strong administrative skills, excellent attention to detail and a willingness to learn about plumbing and heating products and the distribution industry.
Key Responsibilities
- Process sales orders accurately and efficiently, from initial enquiry through to delivery.
- Respond to customer enquiries by telephone and email in a professional and timely manner.
- Provide quotations, pricing and product availability information to customers and the sales team.
- Liaise with suppliers, warehouse and transport teams to coordinate stock and deliveries.
- Monitor order progress and communicate any delays or issues to customers and sales colleagues.
- Maintain accurate customer records, pricing information and sales documentation.
- Support the sales team with administration, reporting and general office duties.
- Assist with stock enquiries, product sourcing and back-order management.
- Process returns, credits and resolve customer queries in line with company procedures.
- Build and maintain positive working relationships with independent plumbing and heating merchants.
- Ensure all customer and sales information is recorded accurately on the company system.
- Support promotional activity, customer communications and sales initiatives where required.
About You
We are looking for someone who is:
- Highly organised, with excellent attention to detail.
- Confident communicating with customers and colleagues by phone and email.
- Customer-focused, approachable and professional.
- Able to prioritise tasks and work effectively in a busy sales environment.
- Comfortable using Microsoft Office, particularly Outlook and Excel.
- Experienced in administration, sales support, customer service or a similar role.
- A team player who is reliable, proactive and willing to take ownership of tasks.
- Keen to develop their product knowledge and understanding of the plumbing and heating industry.
- Experience within plumbing, heating, merchanting or distribution would be advantageous, but is not essential. Training will be provided for the right candidate.
Job Type: Full-time
Company pension
Profit sharing
Ability to commute/relocate:
Cannock WS11 9UU: reliably commute or plan to relocate before starting work (required)
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