Company: React Recruitment Ltd
Location: Colchester
Job Description:
React Recruitment Ltd. in Colchester seeks an ambitious Customer Service Manager to lead and mentor the service team and implement modern processes. You will oversee day-to-day operations, drive CRM/ticketing implementations, and collaborate with sales to upsell and cross-sell.
The role requires proven leadership in CSM, experience with ERP/customer support tools, and a background in manufacturing or packaging. German language skills are a plus and ITP process ownership is expected.
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Posted: October 2nd, 2026