Data-Driven QA & Client Retention Lead

Company: PHMG
Apply for the Data-Driven QA & Client Retention Lead
Location: Manchester
Job Description:

PHMG in Manchester is seeking a Quality Assurance Manager to lead the internal audit function within Client Services, focusing on client retention and product implementation.

You will partner with senior leaders to set QA strategies, monitor responses, analyse trends, and drive improvements across projects and departments, ensuring high standards and measurable outcomes in client journeys.

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Posted: October 3rd, 2026