Customer Services Assistant (Zero hour)

• To ensure all passengers have purchased the correct ticket type for their journey
• To maintain a high standard of customer experience at all times
• To organise and manage the customer queuing system at the required piers
• To support and protect the revenue protection on the required piers
• To ensure clear communication is delivered to all customers and colleagues
• Be committed and flexible in your approach to work
• Ensuring we are committed to providing a punctual and reliable service to our customers

Requirements

QUALIFICATIONS & EXPERIENCE

• Previous experience in customer facing role ideally from hospitality, retail or tourism background
• A genuine desire and ability to work with the public in a front line, customer facing role
• Ability to build rapport with customers and be approachable, knowledgeable and helpful

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