Service Delivery Manager – Transaction Reporting

Overview

In this role you will lead software implementation programs for clients in the fintech/transaction reporting space. You will interface with clients and cross-functional teams to ensure delivery of tailored features within a regulatory context. You will manage onboarding, analysis of non-standard requirements, and ongoing product updates as regulations evolve. You’ll operate in a high-visibility, fast-paced environment, driving client satisfaction and timely project delivery while shaping how complex regulatory software is adopted in banks and funds.

Responsibilities

• On-board new clients and manage the implementation lifecycle
• Elicit, analyze, and specify non-standard customer requirements and align delivery with expectations
• Own analysis, specification and delivery of customer-requested features outside standard offering
• Serve as a communication channel between clients, development, and operations teams
• Maintain and adapt product offerings to changing regulatory requirements
• Provide pre-sales support and contribute to larger project execution
• Produce quantitative/qualitative analyses to support delivery of major projects
• Generate ad-hoc management information and client reports
• Provide regular status updates to the Project Manager on deliverables
• Work independently while collaborating across teams
• Problem-solve with innovative approaches and make decisions under pressure

Key requirements

• BSc in IT (or MSc)
• Experience in software implementation or back-office systems
• Proficiency in Excel
• Proficiency in SQL
• Proficiency in VBA
• Experience working for a software vendor in the financial market
• Client-facing experience
• Minimum 2 years commercial experience
• Experience in Capital Markets regulatory systems
• Understanding of trade lifecycle or reporting
• Understanding of data
• Background in software consulting or banking

• client-facing communication
• problem solving
• collaboration
• Excel
• SQL
• VBA

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