SaaS Platform Support Analyst: Proactive Troubleshooter

Company: Pearson Whiffin Recruitment Ltd
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Job Description:

Pearson Whiffin Recruitment Ltd is seeking an IT Platform Support Analyst to join our technology team. You will be the main contact for platform-related support, investigate incidents, monitor health, and collaborate with cross-functional teams to ensure reliable, high-quality service.

A proactive, analytical approach and excellent communication are essential to succeed. Ideal candidates will have 2+ years in technical or platform support, SaaS experience, and strong problem-solving skills to

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Posted: October 3rd, 2026