Skills & Experience
Pass the Keys is the UK’s leading full-service short-let and holiday-let management company, simplifying property hosting for homeowners since 2015. Our mission is to empower homeowners by delivering a hassle-free hosting experience while ensuring an exceptional guest stay. Reporting to the Territory Manager, you will be the engine of our local operations, responsible for the end-to-end service delivery for our portfolio of properties. This is a performance-driven role where your success will be measured by core operational KPIs, including guest satisfaction ratings, cleanliness scores, health and safety compliance, and supplier performance. The ideal candidate thrives in a fast-paced environment, excels at complex scheduling and problem-solving, and has a passion for creating seamless, five-star experiences. This is a hands-on role that requires strong organisational skills, and a sharp eye for detail. We’re looking for someone who is ambitious and keen to grow with the business. This role offers a clear development pathway, and we’re looking for someone with the potential to progress into a Territory Manager position in the future.
Key Responsibilities
Service Delivery & Scheduling
- Manage the day-to-day operations of the territory, ensuring properties are guest-ready for every stay.
- Coordinate cleaning, maintenance and operational tasks across the property portfolio.
- Plan resources for upcoming bookings and respond to day-to-day operational issues, including guest check-ins and check-outs.
Supplier & Provider Management
- Recruit, onboard and support third-party service providers.
- Monitor supplier performance, quality and availability, taking action where required.
- Manage provider communications, hours and operational adjustments.
Quality, Compliance & Stock
- Carry out property inspections and spot checks to maintain quality standards.
- Ensure all properties remain compliant with health and safety requirements.
- Manage linen, consumables, key control and property inventory.
Guest & Host Support
- Coordinate the operational setup of new properties before launch.
- Resolve operational issues for guests and hosts professionally and efficiently.
- Review guest feedback and identify opportunities to improve the guest experience.
Key Performance Indicators (KPIs)
- Guest review ratings and cleanliness scores.
- Property inspection and quality standards.
- Health & safety compliance.
- Service provider performance and app usage.
- Operational contribution to territory profitability through efficient service delivery
Requirements
Skills & Experience
Essential
- Experience in an Operations, Hospitality or Property Management role.
- Excellent organisational and scheduling skills.
- Strong problem-solving and decision-making abilities.
- Experience managing suppliers or third-party contractors.
- Excellent communication skills.
- Confident using technology and mobile apps.
- A hands-on approach with a willingness to visit properties regularly.
Desirable
- Experience in short-term rental or property management.
- Knowledge of property management software or ticketing systems
Additional Requirements
- Location: Remote role, but you must be based in Oxford with access to a car to visit properties.
- Travel: Occasional travel to other Pass the Keys territories for meetings and training
Benefits
Why Join Us?
- A Global Vision: Join an ambitious company aspiring to be the global leader in short-let and holiday-let property management
- A Strong Company Culture: Our four core values – Drive, Evolve, Take Pride, and Together – guide everything we do
- Autonomy & Independence: We manage by results, not input. No micromanagement – just accountability and impact
- Professional Growth Opportunities: We encourage responsibility and development, allowing you to expand your skills as much as you can handle
- Flexible Work Arrangements: We understand the importance of work-life balance and support flexible scheduling where possible
- Competitive Salary: While there may be places that pay more, we offer competitive wages with strong career progression opportunities
- A Great Team: Work alongside inspiring colleagues in a supportive and collaborative environment
UK-Specific Benefits
- 30 days of holiday (including bank holidays) plus an extra day off for your birthday
- Pension scheme with salary sacrifice, matching contributions up to 7%
- Enhanced maternity pay – up to 90% of salary for six months
- Bonus scheme available after passing probation
Salary: £33,000-£35,000 guaranteed basic salary, plus quarterly uncapped bonus potential
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