Supply Chain job – Mandarin Speaking Customs Brokerage Supervisor

Overview

As a Mandarin-speaking Customs Brokerage Supervisor you will lead UK import/export clearance operations within a growing global freight forwarder. You drive compliant, efficient processes and steer the customs team to deliver high-quality clearance services. You’ll coordinate with clients, HMRC and overseas partners, while optimizing workflows and ensuring regulatory alignment. This role suits a proactive leader who shapes day-to-day customs operations in a fast-paced environment.

Responsibilities

• Oversee daily UK import/export customs clearance operations to ensure efficiency and compliance
• Lead and manage the customs team, allocate tasks, improve productivity and service quality
• Review customs entry documentation for data accuracy and regulatory compliance with HMRC and other authorities
• Handle inspections, holds, clearance exceptions, and resolve issues through proactive communication with clients, HMRC and authorities
• Guide the team in resolving complex customs issues and continuously optimise workflows and SOPs
• Maintain smooth communication with clients, warehouse, transport teams, and overseas agents to ensure seamless clearance
• Monitor UK customs policies and regulatory changes to maintain ongoing compliance

Key requirements

• Fluent in Mandarin with working proficiency in English
• Experience in UK customs brokerage or international logistics customs operations
• Proven team management experience with 1–2 team members
• Experience in air freight, freight forwarding, express courier, or cross-border logistics (preferred)
• Familiarity with UK import/export clearance processes and HMRC regulations
• Proficient in using CDS (Customs Declaration Service) and related declaration systems
• Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards
• Ability to independently handle customs inspections, clearance exceptions, and customer complaints
• Strong risk identification and compliance awareness
• Strong leadership, communication, coordination and customer service skills
• Adaptable to a fast-paced logistics environment with stress management and problem-solving skills

• strong communication
• team leadership
• problem-solving
• CDS (Customs Declaration Service)
• HS Codes
• Import VAT

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