Manager, Global SME Market Expansion

Overview

In this role, you will define and drive the SME card conversion strategy across prioritized markets, aiming to replace cash, checks, and wires with card solutions. You will own commercial targets like GDV, NR, and pipeline, and work with cross-functional teams to translate insights into growth initiatives. You’ll identify SME segments and use cases with high displacement potential, diagnose blockers, and lead end-to-end pilots from idea to scale. This position offers the chance to influence global SME payments adoption within Mastercard’s growth-focused SME organization. You will work in a data-driven environment that emphasizes rapid experimentation and measurable impact.

Responsibilities

• Own market expansion strategies with accountability for GDV, NR, and pipeline impact
• Build robust business cases linking initiatives to financial outcomes
• Prioritize initiatives based on ROI, scalability, and market impact
• Translate strategy into actionable pilots and test-and-learn programs
• Define KPIs and success metrics; track performance and scale effective initiatives
• Collaborate with Finance, Marketing, Regional, and Market teams to align stakeholders
• Identify and evaluate strategic partners to accelerate adoption
• Translate insights into differentiated value propositions for SMEs

Key requirements

• Experience in strategy consulting, corporate strategy, operations, sales, or commercial roles within payments or financial services
• Experience in global or highly matrixed organizations is strongly preferred
• Deep understanding of SME needs, behaviors, and pain points
• Strong analytical and critical thinking skills with ability to link insights to commercial outcomes
• Proven ability to own and deliver against financial targets (GDV, revenue, pipeline)
• Strong execution mindset: experience running pilots, defining KPIs, and scaling initiatives
• Excellent communication and storytelling skills with experience influencing senior stakeholders
• Strong presentation skills with ability to distill complex ideas into clear narratives
• Ownership mindset: proactive, results-driven, and accountable
• Bias for action and urgency: quick from insight to execution in cross-functional settings

• Analytical thinking
• Communication and storytelling
• Influencing senior stakeholders
• Data-driven analysis
• KPIs definition and tracking
• Market segmentation

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