Trade Flow Support – Trading Infrastructure Support Lead

Overview

In this role you will lead a global TIS support team responsible for the availability and reliability of Squarepoint’s mission-critical infrastructure and platform services. You will partner with regional service teams to meet SLAs, drive automation and self-service tooling, and guide outage recovery to minimize impact. You’ll stay hands-on with troubleshooting while shaping policies, roadmaps, and best practices to scale with business needs. This is a hands-on leadership position with a strong focus on efficiency, training, and cross-functional collaboration.

Pay / Benefits

• discretionary bonuses
• health and dental benefits
• wellness plans
• 401(k) contributions

Responsibilities

• Manage a 24×5 global support schedule and weekend on-call rotation.
• Define policies, processes, roadmaps, and best practices to meet SLAs and scale with business needs.
• Collaborate with service teams to build automation, self-service tools, and runbooks.
• Ensure the team is trained, skilled, and empowered to remove blockers and inefficiencies.
• Proactively identify and eliminate inefficiencies across workflows and operations.
• Lead and coordinate technical efforts across the global support team.
• Stay hands-on with troubleshooting and lead major outage recovery efforts to minimize impact.

Key requirements

• 5+ years of hands-on Linux/Unix administration (RHEL/CentOS/OEL preferred)
• Strong understanding of CI/CD practices, including observability, orchestration, containerization, automated testing, deployment pipelines, and configuration management
• 3+ years of experience leading a technology team, ideally in infrastructure support
• Exceptional verbal, written, and organizational skills
• Strong customer service orientation and strategic mindset
• Excellent analytical, prioritization, and problem-solving abilities
• Working knowledge of storage protocols (NFS, GPFS a plus)
• Experience with infrastructure automation tools (Chef, Puppet, Ansible)
• Solid understanding of networking fundamentals (TCP/IP, multicast, tcpdump, PTP, NTP)
• Ability to thrive in a fast-paced, deadline-driven environment
• Bachelor’s degree in Computer Science, Engineering, or a related field
• ITIL knowledge is a plus

• customer service orientation
• strategic mindset
• excellent communication
• Linux/Unix administration
• CI/CD practices
• observability

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