Principal Pensions Administrator

Overview

As a Principal Pensions Administrator, you will manage a portfolio of DB, DC and Hybrid pension schemes, ensuring accurate, timely administration and strong client service. You will guide and develop a team, support the Client Executive unit, and engage with clients and scheme members to communicate clearly. You’ll handle payrolls, cashflows, and pension-related calculations while collaborating with cross-functional colleagues. This role offers impact across clients and teams within a global benefits organization. You’ll contribute to shaping effective pension strategies and operational excellence.

Pay / Benefits

• competitive compensation
• comprehensive benefits programs
• career development opportunities
• collaborative, people-first culture
• global reach with local impact

Responsibilities

• Administer and oversee a portfolio of pension schemes (DB, DC, Hybrid) ensuring accuracy and timeliness
• Allocate cases and perform/review automated and manual calculations
• Draft and review correspondence, reports, and manage pensioner payrolls
• Provide guidance and training to pensions administrators and senior pensions administrators
• Support the Client Executive team and attend client meetings or new business pitches
• Liaise with scheme members (email, phone, letters) with clear, professional communication
• Manage cashflows, investments, disinvestments, and invoices
• Collaborate with team members and build relationships with supporting teams
• Assist the Team Leader and deputise when needed

Key requirements

• At least 5 years’ experience in administering DB, DC, or Hybrid pension schemes
• Currently studying or has achieved Pension Management Institute CPC qualification
• Experience in managing or mentoring team members
• Strong analytical skills with a logical approach to problem-solving
• Ability to explain complex calculations in simple terms
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and able to process data accurately
• Team player with strong prioritisation skills to meet deadlines and disclosure requirements

• strong communication
• teamwork
• prioritisation
• Microsoft Office
• data processing accuracy
• pension calculation knowledge

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