Resident Support Manager

Resident Support Manager

• Pay rate: 22 per hour PAYE




• Temporary until January 2027




• Location: North London Region




• Hybrid working: Officer, face to face and home working




• Areas Covered: Slough, Essex, Reading, Maidenhead, Hounslow, Hertsmere, Ealing, Buckinghamshire, Brent & Bracknell Forest

The Role

We are looking for an experienced Resident Support Manager to support residents facing financial, housing, wellbeing and tenancy-related challenges.

Working across home, office and community settings, you will manage a caseload of residents, providing face-to-face support, advice and advocacy to help them overcome barriers and sustain their tenancy.

Key Responsibilities

• Complete support assessments and create action plans.




• Provide advice on benefits, budgeting, grants and income maximisation.




• Support residents at risk of rent arrears or tenancy issues.




• Advocate on behalf of residents with external agencies.




• Assist residents with employment, wellbeing and fuel poverty concerns.




• Work closely with housing teams and external partners to coordinate support.




• Maintain accurate case records and manage a varied caseload.

About You

• Experience supporting vulnerable residents or customers.




• Knowledge of welfare benefits, housing or tenancy support.




• Strong communication, relationship-building and problem-solving skills.




• Ability to manage complex cases and work independently.




• Experience working with multiple agencies and support services.

Additional Information

• Enhanced DBS required.




• Regular travel across the region is essential.




• Hybrid role combining home working, office working and face-to-face resident support.




• Occasional out-of-hours work may be required.

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