Senior Vice President, ETF Client Service Executive

Overview

In this role you will serve as a senior point of contact for major ETF clients, guiding strategy to deliver world-class service across products. You will collaborate with clients and influence internal partners to align needs with our commercial strategy. You will partner with Data, Insights & Analytics to identify trends and opportunities to improve service. You will own the end-to-end client service delivery for major clients, including strategy development, monitoring satisfaction, and evolving the service model. This position sits in London and offers the chance to impact scale and transformation within a global financial services leader.

Pay / Benefits

• competitive compensation
• benefits and wellbeing programs
• flexible global resources and tools
• paid leaves including paid volunteer time
• health and personal resilience focus

Responsibilities

• Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms
• Collaborate with clients and influence internal stakeholders to align client needs with BNY’s commercial strategy
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model

Key requirements

• Strong experience in an ETF operational area and/or client services preferred
• Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners
• Strong skills in client relationship management, service delivery, and influencing cross-functional teams
• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred

• client relationship management
• influencing cross-functional teams
• stakeholder management
• ETF operations
• client service delivery
• cross-functional collaboration

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