Client Care & Complaints Specialist

Company: Howells Solicitors
Apply for the Client Care & Complaints Specialist
Location: Cardiff
Job Description:

Howells Solicitors in Cardiff is seeking a Customer Care Executive to support client care, complaints handling and compliance. You will be the main contact for clients and colleagues, ensuring matters are handled professionally and in line with procedures.

The role is based in our Cardiff office, with potential for remote working where appropriate, and requires a calm, empathetic approach, strong listening skills and meticulous records management.

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Posted: September 20th, 2026