24/7 Service Desk Agent – DV Cleared IT Support

LA International is seeking a Service Desk Agent to provide 24/7 technical support in London for Microsoft products, operating systems, networks, and PCs. Active DV clearance is required and the role is onsite on a rotating 24/7 shift.

The incumbent will diagnose incidents, own resolutions, and follow ITIL-based processes, documenting actions and resolutions. Strong customer service, teamwork, and composure under pressure are essential.

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