Reporting & Analytics Specialist

Overview

In this role you will drive service excellence in Order-to-Cash and Customer Service Management by turning data into actionable insights. You will collaborate with cross-functional teams to monitor performance, optimize processes, and identify automation opportunities, using SAP, Power BI and AI-enabled analytics. The position supports customer experience, supply chain objectives and business growth through data-driven decision making. You will work with regional stakeholders to deliver timely analytics and continuously improve CX. This is a chance to shape operational efficiency while advancing digital reporting capabilities.

Pay / Benefits

• flexible work scheme
• hybrid work model
• health and preventive care programs
• Employee Share Plan with Henkel matching shares
• Performance bonus / incentives
• competitive pension & life assurance

Responsibilities

• Manage complex OTC and CSM activities focusing on decision-based service delivery
• Balance customer needs with supply chain capabilities through cross-functional collaboration
• Develop regional reports, dashboards and analytics in partnership with CSX/CSXE teams
• Translate business challenges into data/reporting/analytics solutions
• Transform data into insights, identify trends/risks/opportunities for decision making
• Drive automation and continuous improvement of reporting and analytics
• Leverage emerging AI capabilities to enhance reporting and efficiency
• Provide training and support on analytics tools and solutions
• Act as regional contact for Global Reporting & Analytics and monitor KPIs

Key requirements

• 3.5 years’ experience in data analytics or related role
• Experience in Customer Service, OTC or Supply Chain preferred
• Strong analytical skills with ability to translate data into insights
• Advanced Power BI and Power Query, strong Excel (including VBA/macros)
• Knowledge of SAP and MS Office; experience with Salesforce Service Cloud, Celonis and/or automation advantageous
• Interest in AI and emerging technologies applicable to reporting
• Excellent problem-solving, communication and stakeholder management skills
• Customer-focused, self-motivated, able to work independently
• Strong organizational, prioritisation and time-management skills
• Fluent in English
• Collaborative team player with a positive mindset

• problem-solving
• stakeholder management
• communication
• Power BI
• Power Query
• Excel VBA/macros

…