Hotel Operations Manager

Job Description

Operations Manager

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Location: London

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Salary: £70,000+ per annum + Bonus (£75k to £80k)

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Job Type: Full-time, Permanent

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The Opportunity

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We are looking for an experienced and commercially driven Hotel Operations Manager to join a hotel in London.

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This is a senior leadership position for an accomplished hospitality professional who understands what it takes to deliver exceptional guest experiences, high operational standards and strong commercial results.

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You will take responsibility for the smooth day-to-day operation of the hotel, working closely with the General Manager and senior leadership team to drive performance, develop people and continuously improve the guest journey.

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Key Responsibilities

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• Oversee the day-to-day operations of the hotel, ensuring consistently high standards across all departments.

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• Lead, motivate and develop departmental managers and operational teams.

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• Drive exceptional guest satisfaction and ensure outstanding service standards.

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• Monitor and improve operational KPIs, productivity and profitability.

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• Take responsibility for budgets, cost control, labour management and operational performance.

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• Work closely with the General Manager and senior management team on business strategy and operational planning.

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• Ensure compliance with health & safety, licensing, employment and operating standards.

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• Monitor guest feedback and implement improvements where required.

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• Develop and maintain effective SOPs and operational procedures.

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• Identify opportunities to improve efficiency, revenue and overall hotel performance.

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• Support recruitment, training, succession planning and employee development.

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• Manage operational challenges confidently and provide effective solutions.

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• Work collaboratively with Food & Beverage, Housekeeping, Front Office, Maintenance and other departments.

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• Support hotel projects, refurbishments, new initiatives and continuous improvement programmes.

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About You

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We are looking for a proven hotel operator with significant experience in a senior operational management position.

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You should have:

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• Strong previous experience as a Hotel Operations Manager, Deputy General Manager, Hotel Manager or similar senior role.

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• Extensive experience within the hotel/hospitality industry.

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• A strong understanding of hotel operations across multiple departments.

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• Proven experience managing and developing large teams.

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• Strong commercial awareness with experience of budgets, KPIs and cost control.

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• Excellent leadership and people-management skills.

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• A genuine passion for guest experience and service excellence.

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• Strong problem-solving and decision-making abilities.

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• Excellent communication and stakeholder-management skills.

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• The ability to remain calm and effective in a fast-paced hotel environment.

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• Strong knowledge of health, safety and operational compliance.

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• Experience working within a quality-driven or premium/luxury hotel environment would be highly advantageous.

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What We Offer

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• £70,000+ basic salary, depending on experience

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• Performance-related bonus

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• Senior leadership position

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• Opportunity to influence and improve operations

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• Career development and progression opportunities

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• Supportive senior management environment

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• Excellent employee benefits

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Apply today with your CV and a member of our recruitment team will be in touch.

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All applications will be treated with the strictest confidence.

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