Derivatives Client Analyst – Fintech

Overview

In this role you will act as a specialist liaison for derivative reference data, onboarding, and client support within a fintech environment. You will serve internal teams and external clients, delivering timely solutions and contributing to service improvements. You’ll support front office trading initiatives and reference data workflows, including new client onboarding and ongoing issue resolution. This position offers exposure to FIX-based Fixed Income trading and a chance to shape client experiences in a fast-paced trading consultancy. You will work closely with cross-functional teams to sustain high-quality client service and operational excellence.

Pay / Benefits

• hybrid working
• London-based role
• bonus on top of base salary
• family feel and traditional values

Responsibilities

• Develop specialist knowledge of derivative reference data products, client onboarding and support, and related systems.
• Serve as POC for new client onboarding and ongoing support
• Collaborate with and escalate to the Support team as needed
• Troubleshoot complex client tickets, prioritising and communicating status
• Contribute to maintaining a run book of internal operational processes with technical teams as needed

Key requirements

• 2+ years’ experience in banking or vendor-side client support/operations
• Understanding of financial derivatives products
• Competence and interest in technology
• Strong written English communication skills
• Experience handling multiple issues daily and communicating with clients via online portals and phone
• Experience creating client-facing documentation (templates, user guides)

• strong communication skills
• ability to prioritise multiple issues
• collaboration and escalation readiness
• knowledge of financial derivatives
• tech-savvy with a willingness to engage with systems
• experience with client support portals and phone-based communication

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