First-Line CX Advisor (6‑Month Contract) – Part‑Time

Transport for Wales is hiring for a 6-month fixed-term contact centre role based in Pontypridd. The role provides first-line support across phone, email and social channels for projects such as fflecsi and Concessionary TravelCards, with varied shifts from 7am to 7pm, Monday to Sunday.

The ideal candidate has prior customer service experience and proficiency with IT systems. Welsh language skills would be beneficial.

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