Colleague Engagement Lead Manager – Events
- Glasgow, United Kingdom
- Northampton, United Kingdom
- London, United Kingdom
- Edinburgh, United Kingdom
- Swindon, United Kingdom
Are you an experienced events leader who understands how to turn a business strategy into an experience people can see, feel and remember? Can you create events that strengthen customer relationships, build colleague pride and give leaders a powerful platform to communicate? Do you combine creative thinking with the operational discipline needed to deliver complex events brilliantly?
Business Banking is entering an exciting period of transformation and growth. We’re building a new Engagement team to help colleagues and customers understand our strategy, connect with our ambitions and feel part of what comes next.
Events will play a vital role in bringing that strategy to life.
You’ll lead the strategic planning and delivery of high-profile internal and customer events across Business Banking. This will include colleague conferences, leadership engagement, customer conferences, roundtables, sector events, relationship events and significant business milestones.
This is an opportunity to shape a new events capability, establish high standards and create experiences that deliver meaningful business, customer and colleague outcomes.
The Business Banking Engagement team brings together communications, events, colleague engagement, culture and learning and development.
The Events team will create one strategic view of Business Banking events, ensuring activity is purposeful, coordinated and aligned with the wider business strategy.
The team’s remit spans colleague events, customer events and leadership engagement. This includes all-colleague calls, conferences, customer roundtables, sector events, relationship events, speaking engagements and other significant internal and external appearances.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this jobyou’llspend at least two days per week, or if parttimeyou’llspend 40% of your working time, based at either ourGlasgow, Edinburgh, London or Northampton office.Ifyou’rebased at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events.Alternatively, you’ll be located at our Edinburgh hub. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .
If you want to find out more about using AI in our recruitment process, please read more here .
Disability Confident
We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.
That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
The hiring manager for this role is Gillian Beattie, and the main recruitment contact is Kirsty Packer.
Please note that should you be successful in securing this role, the job title on our internal systems will be Colleague Engagement Lead Manager.
Banking – but fairer, more rewarding, and for the good of society
What you’ll be doing
Reporting to the Head of Engagement, you’ll lead the Events workstream within the Business Banking Engagement team. You’ll set and lead the Business Banking events and experiences strategy across colleague and customer audiences, developing a coordinated programme of events aligned with Business Banking priorities, customer needs and significant strategic moments. The role includes leading the planning and delivery of high-profile internal events, including colleague conferences, leadership events, all-colleague experiences and major business milestones, while also leading the strategic development of customer events, including conferences, roundtables, sector activity, relationship events and advocacy opportunities. You’ll ensure every event has clear objectives, a defined audience and measurable outcomes, bringing the Business Banking strategy to life through compelling event narratives, content and experiences. Working closely with leaders and subject matter experts, you’ll shape agendas, key messages and speaker contributions, while establishing standards for event design, delivery, accessibility, brand experience and attendee care. You’ll create a single view of events across Business Banking, identifying gaps, overlaps and opportunities, and lead complex programmes involving multiple stakeholders, suppliers, agencies, locations and delivery partners. The role also involves overseeing budgets, procurement, supplier relationships, contracts and commercial decisions, as well as identifying and managing operational, reputational, financial and customer risks. You’ll build strong relationships with relationship teams, Marketing, Brand, Communications, Corporate Affairs and external partners, ensuring customer events support advocacy, relationship-building and relevant commercial or strategic outcomes. Using attendee feedback, insight and performance data, you’ll evaluate impact and improve future activity, while leading and developing the Events team, setting clear priorities and creating a positive, collaborative delivery culture. You’ll remain calm and decisive when plans change or issues arise and champion inclusive, accessible and sustainable event practices.
About you
Significant experience leading complex internal, corporate, customer or experiential events, including the successful delivery of high-profile events involving senior leaders, customers and external audiences.
An experienced people leader who can motivate teams, build confidence and maintain high standards.
A strong strategic mindset, with experience developing event strategies, programmes and delivery roadmaps that support business, customer and cultural outcomes.
Experience managing significant budgets, suppliers, agencies, venues and production partners, with a strong understanding of event governance, accessibility, health and safety, customer care and reputational risk.
Excellent programme management, organisational and prioritisation skills, with the ability to oversee multiple events and competing priorities simultaneously.
Confidence influencing senior stakeholders, building trusted relationships across teams and external partners, and constructively challenging activity that lacks a clear objective or audience need.
Experience in agenda development, speaker management, attendee experience and event communications, using insight and feedback to measure success and drive continuous improvement.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in the event of your death
Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
- Job Identification 5483
- Apply Before 10/09/2026, 10:55 PM
- Locations 2-4 RoyalExchange Square, Glasgow, G1 3AB, GB 83 George Street, Edinburgh, EH2 3ES, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
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