Customer Sales Co-ordinator (Contract)

Overview

As Commercial Contract Specialist, you will serve as the primary contracts partner to the Sales team, managing day-to-day contract matters and aligning agreements with business objectives. You will influence commercial decisions, streamline processes, and collaborate with Legal, Finance, Sales and leadership to support growth. The role focuses on risk-aware contract governance, NDA and lifecycle management, and tender-related support within a fast-moving, governance-driven environment. This is a hands-on, cross-functional position ready to drive operational excellence and concrete commercial impact.

Responsibilities

• Review and report on standard sales contracts using approved templates
• Manage NDAs and renewals, including reporting on third-party NDAs
• Process contract amendments, extensions, variations, and customer correspondence
• Support Sales in negotiations and escalate high-risk issues
• Advise on contract structure and commercial considerations
• Ensure compliance with DoA and governance processes; prepare CRA submissions
• Manage full contract lifecycle: execution, renewals, amendments, record keeping
• Support Channel Partner documentation, approvals, and renewal management
• Assist tender processes with risk identification and ES PDs; coordinate onboarding and credit checks
• Collaborate with Sales, Finance and Operations to meet commercial objectives; assist in contract template improvements and training
• Provide guidance to junior team members

Key requirements

• Experience drafting and evaluating contractual documents
• Experience working with an in-house legal function
• Exposure to regulated, international or technology-led environments
• Commercially pragmatic with strong risk awareness
• Comfortable operating within governance and approval frameworks
• Ability to manage high-volume, fast-moving work independently
• Confident engaging senior stakeholders
• Strong attention to detail with a solutions-focused mindset

• Proactive and solutions-focused
• Ownership and accountability
• Strong stakeholder engagement
• Highly organized and detail-oriented
• Team player with collaborative mindset
• Analytical and practical problem-solving

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