Inbound Sales & Retentions Advisor

Overview

Join Plusnet in Sheffield as a Sales Advisor where you drive new sign-ups and help customers find the best telecom and broadband packages. You will work with a growth-focused team and benefit from market-leading training and a flexible work-from-home approach. You’ll handle customer calls, ask the right questions to identify needs, and leverage cross-sell and upsell opportunities to maximize earnings. This role puts you at the heart of Plusnet’s growth plans, with a supportive culture and strong rewards.

Pay / Benefits

• base salary with OTE
• free phone line & broadband
• TV packages incl. BT Sport
• free lunch
• generous holiday allowance
• pension & shares schemes

Responsibilities

• Engage with customers to sign up or explore options for Plusnet products
• Ask the right questions to identify customer needs and tailor recommendations
• Cross-sell and upsell opportunities to increase commission and value
• Handle customer calls and manage relationships to support retention and satisfaction
• Work within a flexible, hybrid working model and collaborate with the team to meet targets

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