Tenant Liaison Officer

Tenant Liaison Officer

Location: Rushden

Start Date: ASAP

Duration: Ongoing

Rate: £24.25 per hour

Tenant Liaison Officer – Social Housing Refurbishment – Rushden

I’m working with a social housing contractor delivering refurbishment works in Rushden and they’re looking for an experienced Tenant Liaison Officer to join the team.

The Role

• Acting as the main point of contact for residents throughout the works
• Keeping tenants informed of upcoming works, programmes and any changes
• Arranging access to properties and coordinating appointments
• Liaising with Site Managers, subcontractors and the client
• Dealing with resident queries, concerns and complaints
• Carrying out resident visits and welfare checks where required
• Supporting the project team with the smooth delivery of the refurbishment programme
• Maintaining accurate records of resident communications and issues
• Helping to resolve any problems quickly and professionally

Key Requirements:

• Previous experience as a Resident Liaison Officer / Tenant Liaison Officer / Housing Officer
• Experience within social housing, refurbishment or maintenance
• Confident dealing with residents and managing queries or complaints
• Strong communication and organisational skills
• Professional and approachable manner
• Construction or housing experience preferred

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