Corporate Actions | Asset Servicing | Custody Operations | Investment Operations Manchester, England | Hybrid – 4 days onsite Full-time | Competitive salary
Overview
We are partnering with BNY Pershing to hire a Vice President – Corporate Actions within its Enterprise Custody Services Operations team.
This is an excellent opportunity for an experienced financial services operations leader with a background in Corporate Actions, Custody Operations, Asset Servicing, Securities Operations, or Investment Operations who is passionate about people leadership, client service, operational excellence, and continuous improvement.
You will lead a critical operational function, overseeing day-to-day delivery, strengthening controls, developing high-performing teams, and driving service improvements within a highly regulated environment.
The Opportunity
You will play a key role in leading and enhancing Corporate Actions operations, with responsibility for:
- Corporate Actions event processing and operational oversight
- Client service delivery and stakeholder management
- Operational controls and risk management
- Team leadership and people development
- Regulatory compliance and governance
- Operational performance and service metrics
- Process improvement and automation initiatives
- Continuous improvement and operational excellence
This role would suit someone who enjoys leading teams, improving processes, managing client relationships, and delivering strong operational outcomes in a fast-paced environment.
Key Responsibilities
- Lead, coach, and develop Corporate Actions teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Support performance management, talent development, and succession planning
- Drive employee engagement and professional growth across the function
- Build high-performing teams aligned to business objectives
Operational Delivery
- Oversee day-to-day Corporate Actions operations and service delivery
- Ensure operational activity is completed accurately and within agreed service levels
- Act as an escalation point for complex operational issues
- Drive operational excellence across processing, controls, and client servicing activities
- Monitor performance and ensure delivery against departmental objectives
Risk, Controls & Governance
- Maintain a strong control environment and operational risk framework
- Ensure adherence to regulatory requirements, internal policies, and governance standards
- Monitor KRIs, KPIs, and operational performance metrics
- Support audit activity, regulatory reviews, and remediation initiatives
- Promote a strong risk-aware culture across the team
Client & Stakeholder Management
- Serve as a key point of contact for clients and senior stakeholders
- Build strong relationships across Operations, Risk, Compliance, Technology, and Client Service teams
- Manage client queries, escalations, and service improvement initiatives
- Support the delivery of excellent client outcomes and service standards
- Identify opportunities to improve processes and operational efficiency
- Drive automation, digitalisation, and process enhancement initiatives
- Support strategic change and transformation programmes
- Use MI, reporting, and operational data to drive decision-making and performance improvements
- Encourage innovation and adoption of new technologies, including AI-enabled solutions
What We’re Looking For
We are open to candidates from a range of relevant operational backgrounds, including:
- Corporate Actions
- Custody Operations
- Securities Operations
- Investment Operations
- Middle Office Operations
- Wealth Operations
- Platform Operations
- Funds Operations
- Trade Support & Settlements
- Strong experience within Financial Services Operations
- Proven Corporate Actions operations experience
- Demonstrable people leadership and team management experience
- Strong client service and stakeholder management skills
- Experience managing operational controls, governance, and risk frameworks
- Experience monitoring and managing team performance against KPIs and KRIs
- Ability to lead teams within high-volume, deadline-driven operational environments
- Strong communication, organisational, and problem-solving skills
- Experience driving process improvements and operational efficiencies
- Custody or Asset Servicing experience
- Securities Operations background
- Exposure to operational transformation programmes
- Experience implementing automation or digital solutions
- Knowledge of regulatory and control frameworks
- Advanced Excel, MI, and operational reporting skills
- Experience working with global clients and complex operational environments
Why Apply?
This is a fantastic opportunity to join a globally recognised financial services organisation and lead a critical Corporate Actions function.
You will have the opportunity to develop teams, enhance client service delivery, strengthen controls, drive operational improvements, and contribute to transformation initiatives within a world-class operational environment.
This role may suit an established Corporate Actions Manager, Operations Manager, AVP, Senior Manager, or VP seeking broader leadership responsibility and strategic exposure.
#J-18808-Ljbffr…