Area Guest Intelligence & CRM Lead

The Dorchester is seeking an Area Guest Intelligence Manager to lead guest-centric strategy across The Dorchester, 45 Park Lane and Coworth Park. You will ensure effective use of Unifocus and CRM and guide business processes to optimise system utilisation.

You will deliver coaching to Unifocus/CRM champions, support onboarding for new starters, and oversee CRM/Unifocus related projects with a focus on data integrity and compliance.

#J-18808-Ljbffr…