Account Manager Team Manager

Job Description

Job Descriptionnn

 Account Manager Team Manager – Contact Centre

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Monday to Friday | 37.5 hours per week | £35,395 + Competitive Commission structure, Bonus & Incentives

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Ready to lead, inspire and make a real difference?

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We’re looking for an ambitious and people-focused Contact Centre Team Manager to join our Account Management team at our Tamworth Contact Centre.

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This is an exciting opportunity for an experienced contact centre leader to take the next step in their career, leading and developing a team of up to 12 Account Managers and helping them achieve their full potential.

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At Brakes, we believe great leadership creates great customer experiences. You’ll play a key role in building a high-performing, motivated and empowered team where every sales and service opportunity is maximised.

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And you won’t be doing it alone. We’ll provide the training, support and development you need to succeed.

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 What you’ll be doing:

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As a Team Manager, you’ll be responsible for creating an environment where people can thrive, customers receive an exceptional experience and commercial opportunities are maximised.

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Your key responsibilities will include:

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• Lead, coach and motivate a team of up to 12 Account Managers, supporting every individual to reach their maximum potential.

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• Take ownership of the recruitment, selection, performance and ongoing development of your team.

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• Support the Operations Manager in delivering the department’s strategic objectives and business plan, including involvement in key projects.

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• Identify and champion opportunities to increase revenue and improve the customer experience.

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• Energise your team to embrace incentives, new initiatives and process improvements, ensuring everyone understands their goals and how they can achieve them.

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• Create a strong coaching culture, providing regular feedback, guidance and support.

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• Communicate goals, objectives and key business messages clearly and confidently.

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• Manage performance against key KPIs across sales, service, cost, employee engagement and customer satisfaction.

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• Build strong relationships across all levels of the business and act as a positive role model for Brakes values.

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 About you:

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• You’re a natural leader who knows how to bring out the best in people. You’re commercially aware, customer-focused and passionate about delivering results.

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• A minimum of 2 years’ experience at Team Manager or Supervisor level within a contact centre environment, ideally managing a sales-focused team.

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• A confident, positive and results-driven approach, with strong commercial awareness.

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• A genuine passion for delivering an outstanding customer experience.

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• The ability to give and receive feedback and champion a coaching and development culture.

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• Excellent communication, influencing and negotiation skills, both written and verbal.

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• Strong planning and organisational skills, with the ability to prioritise and perform under pressure.

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• Good computer literacy and confidence using Microsoft Office, including Excel, Word and PowerPoint.

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• Exceptional customer-handling and problem-solving skills.

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• The ability to lead, inspire and build confidence within a team.

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• A proven ability to build and maintain strong working relationships at all levels.

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• A commitment to living and demonstrating Brakes values every day.

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What’s in it for you?

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We believe in recognising great people and rewarding great performance. As well as a competitive salary, you’ll benefit from:

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•  Competitive salary of £35,395

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•  Competitive bonus structure, additional bonuses and incentives

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• Recognition awards and performance incentives

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•  Huge discounts on a fantastic range of food and award-winning products

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•  Generous holiday allowance, with the option to purchase additional days

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•  Pension scheme

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• Real career development opportunities

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•  The opportunity to be part of Sysco, the world’s leading foodservice business, opening the door to a world of career possibilities

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•  A supportive, inclusive team environment where you can make an impact and have fun along the way

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• And much more!

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 Ready to take the next step?

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If you’re an inspiring people leader who thrives on developing others, delivering results and creating exceptional customer experiences, we’d love to hear from you.

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Bring your leadership, energy and ambition to Brakes — and let’s make great things happen together.

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What are you waiting for? Your next opportunity starts here.

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